Frequently Asked Questions

Q. HOW DO I SELECT A DENTIST AND MAKE A DENTAL APPOINTMENT?
A. Visit our web site, www.amdps.com, click on Provider look-up, then enter your zip code for a list of dental providers in your area. Select the DCA dental office that is convenient for you and call to schedule an appointment. Let the office know that you are a member of the DCA dental program. At your first appointment, show them your ID card.

Q. DO ALL FAMILY MEMBERS NEED TO GO TO THE SAME DENTIST?
A. Each family member can choose their own participating dental provider.

Q. IS THE DENTAL CARE ADVANTAGE PROGRAM AN INSURANCE PRODUCT?
A. No, the DCA program is a reduced fee program in which the DCA providers have agreed to provide dental care to DCA members for a reduced fee. This results in meaningful member savings in comparison to the normal (UCR) fees typically charged by dentists.

Q. DO I NEED TO REMAIN A MEMBER DURING MY ORTHODONTIC TREATMENT?
A. Yes, you must continue to be a member of the DCA plan throughout your entire orthodontic treatment if you want to continue to receive the reduced fees for services provided by a DCA provider.

Q. IF I TERMINATE MY EMPLOYMENT CAN I CONTINUE MY DCA MEMBERSHIP?
A. Yes, you may continue your DCA membership by purchasing a DCA individual or family membership.

Q. ARE PRE-EXISTING DENTAL CONDITIONS DISCOUNTED?
A. Yes, the DCA dental program allows pre-existing conditions to be discounted if the procedure is listed in the fee schedule. Procedures started prior to the effective date of membership are not eligible for a discount.

Q. TO WHAT AGE ARE CHILDREN INCLUDED?
A. Children who are dependents are able to receive discounted services under the family program until age 19, or to age 23 if they are a full time student. The DCA dental program will accept an employer's eligibility requirements if they are different than those of DCA.

Q. WHO SHOULD I CONTACT IF I NEED ADDITIONAL INFORMATION?
A. American Dental Professional Services Customer Service Department: 888-540-9488 or www.amdps.com

Q. HOW CAN I FIND A LIST OF PARTICIPATING DENTISTS?
A. Visit our website, www.amdps.com, click on Provider look-up, then enter your zip code for a list of dental providers in your area.

Q. HOW CAN I FIND A LIST OF PARTICIPATING VISION PROVIDERS?
A. Visit our website, www.amdps.com, click on Provider look-up, then click on the Vision link.

Q. HOW CAN I FIND A LISTING OF PARTICIPATING CHIROPRACTORS?
A. Visit our website, www.amdps.com, click on Provider look-up, then the Chiropractic link.

Q. HOW CAN I FIND A LISTING OF PARTICIPATING PHARMACIES?
A. Visit our website, www.amdps.com, click on Provider look-up, then click on the Prescription Drug link.

We can assist members with various administrative items including billing questions, provider questions, eligibility, ID cards, plan literature and customer service.

For assistance, please contact us at:
American Dental Professional Services, LLC
9054 N. Deerbrook Trail
Milwaukee, WI 53223
1 (888) 540-9488